Frequently Asked Questions

Question 1: How do I create a LYK account?

Answer: LYK is an online social network with privacy that you can download on iOS and Android phones and tablets.

To create a LYK account from the app:

  • 1. Download the LYK app for iOS from the App Store, Android from Google Play Store.
  • 2. Once the app is installed, tap to open it.
  • 3. Tap Sign Up, then enter your email address and tap Next.
  • 4. If you register with email, create a username and password, fill out your profile info and then you are done.
  • 5. If you sign up with email, make sure you enter your email address correctly and choose an email address that only you can access. If you log out and forget your password, you should be able to access your email to get back your password for your LYK account.

Learn more about keeping your account secure:

Question 2: How do I update profile information like my name, username and email?

Answer: To update your profile information, including your username and the email address associated with your account:

  • 1. Go to your profile by tapping DP
  • 2. Tap Edit Profile
  • 3. Type in your new name, username, more profile information, then tap Done

Question 3: How can I access my LYK account?

Answer: You can create and access your LYK account from your mobile devices via the LYK iOS and Android Apps. Just click on Sign In, and enter the email address you added to your account, along with the password you created. You may not save your password to protect your privacy. You can sigh in through Facebook and Google+ too.

Question 4: Can I use the same email address for more than one person in my account?

Answer: No you can’t same email address for different person.

Question 5: How do I include other people in my LYK account?

Answer: With LYK, everyone in your network can be added form the mobile device you use. To add connections, sign into your LYK account and open the drawer where you will find My Network. The ‘+’ symbol will enable you to add the name and email id of the person you want to connect with. Then you can define a relationship with the person and send the invite.

Question 6: I’m having trouble with my LYK app. Why can’t I log in to my LYK app?

Answer: Many app issues can be resolved by deleting and reinstalling the app. This process won’t negatively impact your LYK data, since it’s stored on our secure servers rather than just on the app itself. When you download the app again, please click on Sign In and enter the email address you use in LYK, along with the account password. If deleting and reinstalling the LYK app doesn’t resolve the problem you’re experiencing, please contact support@lykapp.com, and please provide details about the problem that’s occurring.

Question 7: I have a new phone. How can I access my LYK account from my new device?

Answer: You can access your LYK account from any iOS or Android device. If you have a new phone, just download the LYK iOS or Android app to your new device, click on Sign In, enter the email address that’s included in your LYK account, along with the password. Once you sign in, your existing data will all load to your new device.

Question 1: How do I find people I know to add on LYK?

Answer: To find people to add on LYK, you can look through your Facebook friends and people from your contact list. You can simply type their email id or contact number and send a connection request.

Question 2: Can I share other people's photos?

Answer: You can share news and pictures that you find interesting with your connections. You can select All while choosing your audience and it will be shared with everyone on LYK network.

Question 3: How do I set my photos to private so that only my connections can see them?

Answer: You can choose your audience on LYK before you share any post, be it Picture or a text message. If you select from your contact list, only your connections will view it. If you select all, everyone available on the LYK network can view your message.

Question 4: How do I create a group conversation on LYK?

Answer: You can select people from your contact list whom you want to create a group with. Then share a content with the group. Everyone marked in the group can receive your message and respond to it. You can choose to respond in the common thread or select someone’s reply and respond to it individually to start a private chat.

Question 5: How do I remove a contact from my list?

Answer: You can log in to your profile. Then go to My Network. You will find delete button beside every connection that you have. Click on the delete button beside the contact you want to remove.

Question 1: Does everyone in my account have access to all account data?

Answer: Nobody will have the access to your account data. But, if you share any blogs or news with your connections, they will be able to see the same. Also, if you generate and share any event, that will be accessible. Your connections will only be able to see your current status. Your privacy remains protected until you share some information with others intentionally.

Question 2: How do I change my password?

Answer: To protect your security and privacy, LYK doesn’t have access to your password and cannot change it for you. However, it’s easy to change the password yourself by visiting the password reset screen under Edit profile. First you have to feed your current password and then put the new password you want and confirm that.

Question 3: Why so many user information is required for the app registration?

Answer: The sole purpose of LYK app is to create close connections among the users. And all data collected about a user, is used to get the members connected in a better way. And once connected, LYK uses some of these data points to help the users of similar interest stay close, and provide them with useful recommendations for relevant events, products etc. LYK does not intend to encroach in your privacy otherwise.

Question 1: Is LYK free?

Answer: Yes, LYK is free.

Question 2: I need more help!

Answer: Please feel free to contact support@lykapp.com for any additional questions. Please include the email address you use in your LYK account in your email to support so that the support team can locate your account and answer your specific questions.

Note: LYK doesn’t offer phone support, but will reply as quickly as possible to all incoming email messages.