Question: How can I access my LYK account?
Answer: You can create and access your LYK account from your mobile devices via the LYK iOS and Android Apps. Just click on Sign In, and enter the email address you added to your account, along with the password you created.
Question: Can I use the same email address for more than one person in my account?
Answer: No you can’t same email address for different person.
Question: Which platforms and browsers can I use to access LYK and lykapp website?
Answer: LYK should work well on PCs or Macs. Recommended browsers include current versions of Chrome, Firefox, Internet Explorer, or Safari. Note: LYK does not support beta versions of browsers, so please only use stable browser versions with LYK. The LYK iOS app requires iOS8 or higher, and the LYK Android app requires version 2.1 or higher.
Question: How do I include other people in my LYK account?
Answer: With LYK, everyone in your family can be added form the mobile device you use. To add family members, sign into your account from LYK and open the drawer where you will find My family. On tapping, a family tree will open with a + symbol in one leaf. Tap the leaf and you will able to send invite to your family members.
Question: Does everyone in my account have access to all account data?
Answer: Nobody will have the access to your account data. But, if you share any blogs or news with your family members, they will able to see the same. Also, if you generate and share any event, that will be accessible. Your family member will only able see your current status.
Question: How do I change my password?
Answer: To protect your security and privacy, LYK doesn’t have access to your password and cannot change it for you. However, it’s easy to change the password yourself by visiting the password reset screen under Edit profile. First you have to give your current password and then the new password you want.
Question: Why you are taking many information of user and their family in App Registration or user Profile Updation?
Answer: The sole purpose of LYK app is to bring family closer. And all data collected about family is used to get the members connected. And once connected LYK use some of these data points to help family members stay close, and provide them with relevant recommendations for family events, products etc.
Question: Why you are using sounds (alarms) for Safety Location indication as this is not an app for Media usage?
Answer: LYK is a family app that helps the members to look out for each other. One key feature of LYK is to create by marking unsafe locations on a map and sharing the same with other members of the family. LYK use the sound of the hand-held device to generate an alarm if a members steps into the unsafe location.
Question: As this is not a location tracking application, why you are using location data tracking in the App for unsafe location.
Answer: LYK is a family app that helps the members to look out for each other. One key feature of LYK is to create by marking unsafe locations on a map and sharing the same with other members of the family. Location information is required to identify if any members stepped inside an unsafe location.
Question: I’m having trouble with my LYK app.
Answer: Many app issues can be resolved by deleting and reinstalling the app. This process won’t negatively impact your LYK data, since it’s stored on our secure servers rather than just on the app itself. When you download the app again, please click on Sign In and enter the email address you use in LYK, along with the account password. If deleting and reinstalling the LYK app doesn’t resolve the problem you’re experiencing, please contact email@example.com, and please provide details about the problem that’s occurring.
Question: I have a new phone. How can I access my LYK account from my new device?
Answer: You can access your LYK account from any iOS or Android device. If you have a new phone, just download the LYK iOS or Android app to your new device, click on Sign In, enter the email address that’s included in your LYK account, along with the password. Once you sign in, your existing data will all load to your new device.
Question: Is LYK free?
Answer: Yes, LYK is free.
Question: I need more help!
Answer: Please feel free to contact firstname.lastname@example.org for any additional questions. Please include the email address you use in your LYK account in your email to support so that the support team can locate your account and answer your specific questions.
Note: LYK doesn’t offer phone support, but will reply as quickly as possible to all incoming email messages.